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What you need to know.

APPOINTMENTS

Every effort will be made to accommodate your preferred appointment time. Longer consultation times are available, so please ask our receptionist if you require extra time. If you or another family member requires an interpreter service, we can organise this for you. Please call 6296 4655.

AFTER HOURS CLINICS

1.  Dial A Doctor After-Hours Doctor
    Phone: 1300 030 030
    Weekdays: 6:00pm - 8:00am
    Saturday: 11:00am - midnight
    Sunday/ Public Holidays: 24 Hours
2. Joondalup GP After-Hours Clinic
    Cnr Grand Blvd & Shenton Ave
    Joondalup 6027
    Phone: 1300 904 322
    Weekdays: 7:00pm – 11:00pm
    Sat/Sun/Public Holidays: 11:00am-11:00pm

EMERGENCIES

Outside of the clinic’s normal hours of operation, in case of a medical emergency, patients can seek assistance from:

1. St. John of God Midland Public Hospital
    1 Clayton Street
    Midland 6056 (End of Main Reception)
    Weekdays: 6:00pm – 10:00pm
    Saturdays: 12:00pm – 10:00pm
    Sundays/Public Holidays: 10:00am – 10:00pm
    Ph: 1300 904 322

2. Joondalup Health Campus
    Cnr Grand Blvd & Shenton Ave
    Joondalup 6027
    Ph: 9400 9400

All hospital’s emergency departments operate 24 hours a day, 7 days a week.
For an ambulance, call the emergency services operator on 000.

BULK BILLING & FEES

We are currently bulk-billing all pension card holders, health care cards and children under 16. Non-Medicare card holders will be charged a minimum fee of $50, unless your consultation is related to: workers compensation, a motor vehicle accident or a medical reports/assessment, or a file transfer that is not covered by Medicare.

HOME VISITS AND NURSING HOME VISITS

Home visits and nursing home visits can be arranged when you’re unable to make it into the surgery. Please inform our reception staff if you or another family member requires a visit.

FILE TRANSFER

In order for a patient’s medical record to be transferred elsewhere, the patient will need to sign a consent form at the other practice, which will need to be sent to us. Once received by the other surgery, an account will be created. When this administration fee has been paid, our surgery will then release medical records to the surgery requested.

MANAGEMENT OF YOUR PERSONAL HEALTH INFORMATION

Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that information is only available to authorised members of staff. Please see: https://www.oaic.gov.au/privacy/privacy-act/the-privacy-act

REMINDER SYSTEM

Our practice is committed to preventative care. We may issue you with a reminder notice occasionally, offering you preventive health services appropriate to your care.

RESULTS

To receive your results, you must book an appointment. We do not give results over the phone unless authorised by your doctor.

TELEPHONE CALLS TO DOCTORS

The doctors in this practice will only take calls in a medical emergency - or calls regarding a patient - from other medical practitioners, the pharmacy, radiology or pathology providers. All other calls will be returned as soon as possible.

COMPLAINTS AND FEEDBACK

If you have a concern, we would like to hear about it. Please feel free to speak to your doctor or the practice manager. If needed, please write to the practice manager.

For matters to be dealt with outside this service, please contact the below:
The Office of Health Review
GPO Box B61, Perth WA 6838
Ph: 1800 813 583 or email